When you become a customer of Moonwish, we collect personal information about you to enable us to process and deliver your order. This information may include your name, contact details, credit card or bank account information and other information relevant to your services.

By registering on our website, you consent to Moonwish maintaining, recording, holding and using the personal data we collect about you. All data is collected lawfully and maintained in accordance with Australian privacy law.

We may also collect your personal information when you order products, enter into one of our competitions or otherwise interact with us. This may include information such as preference information and other usage data.

In addition, we collect information regarding activity on our website and other services, such as the number of visitors to the website or application, the date and time of those visits, the number of pages viewed, navigation patterns and, where relevant, the websites visited before visiting the website.

We do not store credit card details as we use payment gateways, e.g. Afterpay, and/or third party processors e.g. PayPal. All credit card transactions are implemented under industry standard encryption. Payments are processed in real time. We do not have access to your credit card numbers. We use secure systems to store most of your personal information and it contains security features, such as encryption, firewall and anti-virus, to ensure the protection and integrity of our data.

On our website, your visits are associated with cookies which are unique identifiers. This information may be collected on Moonwish’s behalf by web analytics companies. This information provides us with statistics that we can use to analyse and improve our websites and our products and services. The information we collect may also be used by Moonwish to send you offers which we feel will be of interest to you, and to send notifications which we believe will be of interest to you. If you would prefer not to receive these e-mails please go to the “Change my details” section of the “My Account” screen where you can update your e-mail preferences.

Please contact us immediately if you become aware or have reason to believe there has been any unauthorised use of your personal information that we hold.

If you opt-out of emails from Moonwish, you will only be contacted by us regarding service issues such as, without limitation, order confirmation and delivery confirmation, significant changes to terms and conditions and non-marketing e-mails.

If you have any questions relating to this policy, contact us by e-mail at [email protected]