We get asked a lot of questions, many of which have simple answers. We’ve put together a resource for our customers to have a quick reference to some of the most commonly asked questions.
While this page covers most of the basics, we understand we can’t cover everything, so if you still have questions, don’t hesitate to get in touch with us – we’d be more than happy to assist you.
How much does delivery cost and when will it arrive?
Free Shipping on orders over $100 Australia wide. Orders under $100 will be charged an additional $10 for delivery.Australia Post e-parcel service is our preferred delivery method. Standard delivery time is 2-7 days Australia
What happens if the goods are damaged?
If your products have been damaged in transit please email us at [email protected] and please include a phone contact. We will be in contact with you and provide a speedy resolution. Please advise us ASAP at [email protected] as soon as you are aware of your pickle. We will do our best to cancel your order but as we try and ship products as fast as our feet will scoot this may not be possible.
I have lost my username or having problems with my password?
Please email us at [email protected] and include your phone number. We will hop on to it straight away and get you back in the pond.
Can you ship to a PO Box?
Can you ship to a business?
We love shipping to your work address. Deliveries usually take place Monday – Friday 8am-6pm so this is good way to ensure you get your wine first time.
What happens if no one is there to accept delivery?
When you place your order there is a space for delivery instructions that will be printed on the label for the driver.
We are happy for the driver to leave your product in a safe place if you’re not home so just be clear in your instructions.
If there isn’t anywhere safe to leave your order, you can also tell us not to leave the wine without a signature. Just pick this option at checkout and a card will be left advising where you can pick up your products.
You may want to choose to get your products delivered to your workplace.